Samsung is offering prepaid shipping boxes as an option for US consumers who purchased the phones on its website, Samsung.com. It said consumers who purchased their Galaxy Note 7 phones from mobile carriers should visit the carriers’ websites for recall instructions.
(Also see: Samsung Galaxy Note 7 Users Said to Be Receiving Thermally-Insulated Return Kits With Gloves)
On Tuesday, Samsung said it was discontinuing the Note 7 phones just two months after their launch, after two recalls and many reports of fires. Samsung must now deal with receiving back more than 1.5 million Galaxy Note 7 phones, both the original ones and those issued as replacements. Most were sold in the US and South Korea.
A video on YouTube dated Tuesday shows a man it says is at the XDA Developers office in the US, unpacking a kit containing a static shield bag, thermally insulated boxes, gloves and instructions for ground shipping only.
“We have just received this crazy Galaxy Note 7 return kit,” the person said in the video.
According to the XDA Developers forum, Samsung’s packing instructions say the Galaxy Note 7 should be put in the static shield bag and then in a box labeled “OEM Replacement” to be put inside an “Inner Box” and a “Recovery Box.” Shipping companies reportedly had complained they did not want to handle Galaxy Note 7 returns because of fire concerns.
Samsung said the packaging kits conform with US requirements for shipping lithium-ion batteries or devices containing them that are subject to a recall.