“It is part of Railways’ initiative to empower passengers. Trivandrum Division will soon have one officer.” Chief Commercial Manager, Southern Railway, Ajeet Saxena told Express.
A woman officer of the rank of Assistant Commercial Manager has been appointed in Chennai. Soon women officials will be appointed in each Railway Division to make the process effective.
And the designated officials will attend to the calls from distressed passengers on issues related to the allotment of berths, conduct of fellow travellers and medical emergencies.
If indeed the complaints were found to be genuine, the official concerned will take the necessary action.
Not only that, the female commuters can also dial ‘182’, the exclusive security helpline number which functions round-the-clock. And Saxena promised that he would see to it that the phone lines were functional.
According to the Chief Commercial Manager, Southern Railways, who was in the city to distribute service awards to railway commercial staff,
“The passengers can contact me directly if they have any problem. I can help out if they face issues in other Railway Zones “.
Incidentally, Saxena was instrumental in launching the Railways’ first ever helpline during his tenure as Senior Divisional Commercial Manager in Jhansi division in 2003.
“The helpline was an instant hit. We managed to help a Kerala girl, whose father suffered a heart attack at Bina (in MP) and in another instance a girl was rescued from the clutches of the traffickers,” he reminisced.