Out here in India things are far worse but luckily, being in the US however has its perks. Trusted Reviews reports Georgia resident Douglas Lynch claims that Motorola took several months to replace his first gen Moto 360 smartwatch. And when the company finally did contact him regarding the replacement, they provided him with a lower-priced model. The issue was regarding the cracked backplate, which is a common complaint with the first Moto 360 smartwatch models. The same was fixed with the next generation Moto 360 (2015).
A quick look at the Motorola pages from numerous e-commerce websites, shows plenty of complaints, with most of them pointing to design defects like the 2014 Moto X’s famous breaking display that was as expensive as the smartphone itself and was reported to shatter with just 3 foot drops. Indeed, Lenovo needs to take its warranty support seriously.